Insecurity: ”We May Not Guarantee Regular Services”- MTN


MTN Nigeria has acknowledged a possible disruption to its services due to insecurity in Africa’s most populous nation, as it says it may not guarantee regular services.

Nigeria faces increased insecurity across the country — ranging from mass abductions at schools, kidnappings for ransom, armed conflict between herdsmen and farmers, armed robberies and various insurgencies — a drag on growth and job creation.

“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organisation may be impacted in the coming days,” MTN wrote in a message to customers seen by Reuters.

“This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible.”

MTN runs Nigeria’s largest mobile phone network which generates around a third of the company’s revenue.

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